Flower Garden
Spring is in the air. Steve Ersinghaus says nice things about email responsiveness and Eastgate's lack of voicemail mazes.
This is, of course, a complex question. I hate to leave email sitting around for hours if I can avoid it, and I hate to leave questions and bugs sitting any longer than I must. And I try to encourage my colleagues to feel the same way -- not because I'm right, but because it's probably better if Eastgate is consistent.
But there are costs, too. One worry is that, when I'm on the road (like I'll be in the coming weeks) and the office is shorthanded, we're bound to be slower than usual. Unavoidable, but bad.